Refund & Return Policy

Effective Date: August 27, 2026

At nestcoo, we want you to be satisfied with your purchase. This Refund & Return Policy explains when an order may be returned, who is responsible for return shipping, how cancellations work, and when refunds are issued.

1. Return Period

You may request a return within 30 calendar days from the date your order is delivered.

The 30-day return period begins on the delivery date shown by the carrier's tracking information.

To request a return, please contact us at:

support@nestcoo.com

Your return request must be submitted within the 30-day return period.

2. Return Eligibility

To be eligible for a return:

• The item must be returned within 30 calendar days of delivery.

• The item must be unused and in its original condition.

• The item should be returned in its original packaging where applicable.

• The item must not be damaged, stained, altered, or otherwise misused.

• You must provide your order number and the reason for the return.

• Returns must be approved by our customer support team before being shipped.

Some products may be subject to additional product-specific return conditions where clearly stated on the product page.

3. Non-Returnable Items

For health, hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:

• Personalized or customized products

• Used personal-care or beauty products where applicable

• Items that have been damaged or misused after delivery

• Gift cards

• Final-sale items where the product page clearly identifies them as final sale

• Shipping protection or shipping-related service fees

• Other items specifically identified as non-returnable before purchase

If you are unsure whether your product is eligible for return, please contact us before sending it back.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@nestcoo.com as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs or videos showing the issue

• Photographs of the packaging where relevant

If the issue is confirmed to have resulted from our error or a product defect, we may provide a replacement or refund at no additional cost to you.

5. Return Shipping Costs

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for the return shipping cost.

We do not provide prepaid return labels for customer-initiated returns unless otherwise agreed by our support team.

If the return is required because we sent an incorrect item or the item arrived defective or damaged, we will review the case and may provide an appropriate replacement, refund, or return-shipping solution.

Original shipping charges are generally non-refundable unless the return is caused by our error or required by applicable law.

6. Return Address

Returns must not be sent to the business mailing address shown on our Contact or Privacy Policy pages unless our customer support team specifically instructs you to do so.

After your return request is approved, we will provide the appropriate return address based on the warehouse or fulfillment location handling your order.

Important: Customers should not send returns to any address obtained from an old policy, third-party website, shipping label, or previous order without first receiving return instructions from our support team.

This helps ensure that your return is sent to the correct facility and can be properly matched to your order.

7. Return Authorization

Before sending a return, please contact:

support@nestcoo.com

Our support team will review your request and provide return instructions if your order qualifies.

Unauthorized returns may be delayed or may not be successfully matched to your order.

8. Refund Processing

Once your returned item is received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

We will process an approved refund within 10 business days after the returned item has been received and inspected.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after we confirm that the refund has been issued, please contact us at support@nestcoo.com.

9. Partial Refunds

If only part of an order is eligible for a refund, we will refund the eligible item or items according to the applicable order price and any applicable deductions disclosed before the refund is processed.

Shipping charges and other non-refundable service fees are not refundable unless required by applicable law or the return is caused by our error.

10. Exchanges

If you would like to exchange an item, please contact us within the 30-day return period.

Depending on product availability, we may offer an exchange or ask you to return the original item and place a new order.

If the replacement item has a higher price, you may be required to pay the difference. If the replacement item has a lower price, the applicable difference may be refunded.

11. Order Cancellation

Orders may be cancelled only before the order enters processing or fulfillment.

Because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation request can be accepted.

If you wish to cancel an order, contact us at support@nestcoo.com as soon as possible after placing the order.

Once an order has entered processing, been packed, or been shipped, it generally cannot be cancelled.

After delivery, eligible orders may be returned under the 30-day return policy described above.

12. Shipping and Delivery

We currently offer shipping to many international destinations where our shipping carriers and fulfillment partners are able to deliver.

Available shipping destinations, shipping charges, and estimated delivery times are displayed at checkout or otherwise communicated before the order is completed.

Estimated Shipping Time

The estimated transit time depends on the destination and shipping method selected.

Unless otherwise stated on the product page or at checkout:

• United States: approximately 7–15 business days

• Canada and Europe: approximately 7–15 business days

• Australia and New Zealand: approximately 7–15 business days

• Asia: approximately 7–15 business days

• Central and South America: approximately 15–25 business days

• Africa: approximately 15–30 business days

These estimates refer to transit time only and do not include order processing time.

Order Processing Time

Orders generally require 2–3 business days for processing before shipment.

Therefore, the total delivery time may be longer than the transit estimates above.

Processing or delivery may take longer during major sales events, holidays, severe weather, carrier disruptions, customs delays, or other circumstances outside our reasonable control.

Customs clearance time is not included in the estimated delivery times.

13. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before payment is completed.

We currently offer free standard shipping on qualifying orders of $49.99 or more, as displayed on the Site.

Shipping charges and promotional shipping offers may vary by destination, product, shipping method, or promotional period.

Unless otherwise stated, the customer is responsible for applicable shipping charges shown at checkout.

14. Lost or Incorrectly Addressed Packages

Customers are responsible for providing an accurate shipping address during checkout.

If an order is returned to us because an incorrect or incomplete address was provided by the customer, the customer may be responsible for additional shipping costs required to resend the package.

If the shipping error was caused by us, we will work with you to provide an appropriate solution.

If a package is confirmed as lost in transit, please contact us so that we can investigate the shipment with the applicable carrier or fulfillment provider.

15. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs clearance delays are outside our control and are not included in the estimated shipping times.

16. Promotional Discounts and Sale Prices

Any discount, sale price, or promotional offer advertised on our Site or in our marketing materials must correspond to an actual product price available for purchase.

Where a percentage discount is advertised, the applicable product must have a valid reference or original price and a lower promotional selling price at the time the promotion is displayed.

Promotions may be subject to product availability, minimum purchase requirements, expiration dates, or other clearly disclosed conditions.

Promotional discounts cannot be combined unless explicitly stated.

17. Chargebacks and Payment Disputes

If you have a problem with an order, please contact us first at support@nestcoo.com so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any rights you may have under applicable consumer protection or payment laws.

18. Contact Us

For return, refund, cancellation, or order-related questions, please contact:

YIZHOU CLOTHING LLC

Email: support@nestcoo.com

Business Mailing Address:
681 S 34th Ct
West Des Moines, IA 50265
United States

Please include your order number in your message so that we can locate your order and assist you more efficiently.